Outsourcing deals from U.S. will continue despite MphasiS issue
By agencies   |   Tuesday, 19 April 2005, 19:30 IST
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NEW DELHI:Stung by the recent bank fund transfer case involving some former employees of MphasiS BFL's BPO firm MsourcE, the Indian industry has got support from unexpected quarters. Howard A. Schmidt, Chief Security Strategist, U.S. Computer Emergency Response Team (CERT), has said U.S. companies should not hesitate to outsource services to India based on the incident as such frauds were not unique to the Indian market. "These incidents are not unique to India. We have always been concerned about insider threat when it comes to criminal activities. It has always been a problem. In the physical world one sees sabotage, in the online world there are frauds," Schmidt said on the sidelines of the Indo-U.S. Cyber Security Forum legal seminar. The official said that quick action by Indian authorities against the violators in the MphasiS case had sent a clear message that while no system was 100 percent foolproof, the authorities would hold people accountable for violations. "If the incident erodes confidence in relations, it would be unfair. It will be unfair to say that we do not trust outsourcing in India. U.S. companies should not distrust the infrastructure in India due to the incident," he said, adding that the case, in his opinion, was unlikely to hit outsourcing deals flowing from U.S. to India. Schmidt's comments follow the recent arrest of some ex-employees of MsourcE by the cyber crime cell of the Pune police, for illegally transferring close to $425,000 from accounts of customers of Citibank in New York.

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