India to see more offshore projects in next five years
By agencies   |   Thursday, 17 March 2005, 20:30 IST
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BANGALORE: Over the next five years India will see more offshore projects coming its way, according to a latest report by the U.S. based market analyst Datamonitor. The report said India would add more than 100,000 call center agents. According to the report, India will see more activities and growth in call centers as more U.S. and U.K. companies tap the low cost and skilled off shoring destination like India as the rhetoric surrounding outsourcing dies down after the U.S. Presidential elections. By 2009, around 100,000 agents will work in the Indian call centers, the report said adding India continues to be the first choice for off shoring for U.S. and U.K. companies. By the end of 2004, only 36 percent jobs were outsourced to India with the remaining located in-house with the MNCs, the report said adding by 2007, the tables will have turned in the outsourcers' favor. Over the forecast period, new outsourced seats will outnumber captive ones by a factor of 10:1 in India and the outsourcers will continue to hold sway going forward. Datamonitor said that more firms are set to follow British Airways, Citibank, General Electric and HSBC, who have spun off a part or all of their captive operations in India.

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