IBM bags a five year IT deal from Finnish retail firm

Thursday, 08 April 2010, 22:14 IST   |    6 Comments
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IBM bags a five year IT deal from Finnish retail firm
Helsinki:International Business Machines(IBM) has won a five-year outsourcing deal from Finnish state-owned alcoholic beverage retail firm Alko, to improve its customer satisfaction by increased reliability of customer service systems and supply chain operations. Under the agreement, IBM will enhance and manage Alko's IT infrastructure including servers, middleware, network services and workstation support, the companies said, without disclosing the value of the deal. The agreement will also support Alko's environmental conservation initiatives by reducing data centre power consumption. Jan Sippel, project executive manager at IBM Global Technology Services Finland, said: "According to our estimates, Alko will save up to 60% in data centre power consumption." IBM's key rivals for major IT outsourcing deals in the Finnish market include local market leader Tieto, Logica and Hewlett-Packard. Minna Alitalo, Chief Financial Officer(CEO) of Alko, said: "Alko will be able to achieve a highly efficient, cost effective IT environment that will enable us to enhance our customer satisfaction and exceed business goals and government standards."

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