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News >> Technology >>
Gecis seals deal with Israeli firm
By agencies
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Tuesday, 21 June 2005, 19:30 IST
JERUSALEM: Leading Indian outsourcer, Gecis, a GE Capital affiliate, is deploying the first mass production implementation of Nice Perform, a fully-integrated suite of solutions from Israeli firm Nice Systems, to streamline key processes and increase revenues.
The software suite that offers innovative ways to generate insight from interactions and drive performance in the contact-center and throughout the enterprise is being deployed by Gecis in 1400 seats across multiple-sites, a Nice release said.
The Nice Perform solution is replacing a competitor's existing system, and will help the Indian company to optimize its key business processes, increase the quality of service to customers, and improve agent success rates in meeting objectives, it said.
"We are extremely pleased with this deployment of Nice Perform at Gecis, a wide-reaching leader in outsourcing", the release quoted Doron Ben Sira, President, Nice Apac Ltd., as saying. "The mass production capabilities demonstrated at Gecis is indicative of NICE's market-leading understanding of outsourcers' need for extracting quantifiable insight from customer interactions," Ben Sira added.
The company did not disclose the worth of the deal but industry sources put it at several million dollars. GECIS, a remote processing organization and one of the largest shared services providers in India, offers services including finance and accounting services, insurance services, customer fulfillment activities and processes and managed IT services.