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News >> Technology >>
Desai co-founded Voxify garners $10M
By siliconindia
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Thursday, 03 February 2005, 20:30 IST
ALAMEDA, CA: Voxify, the first company to create Automated Agents for call centers with the conversational skills to handle advanced customer service calls, today announced that the company has raised $10 million in its oversubscribed second round of institutional funding. Sigma Partners led the funding. The company's previous investors, El Dorado Ventures and Palomar Ventures, also participated in this round.
Voxify's remarkable customer results and technology testimonials, accompanied by the quadrupling of their sales in one year, attracted our attention, said Mark Pine, Managing Director, Sigma Partners. Call center organizations today face substantial pressure to improve service and lower costs. Voxify's new speech technology offers a unique value proposition, and has proven itself at major corporations including Continental Airlines, Wyndham International, and World Choice Travel, a part of Travelocity. We believe Voxify can fundamentally change call center economics and gain the greatest share of what we see as a multi-billion dollar market opportunity, concluded Pine.
Speech recognition optimizes customer touch-points while reducing costs for call centers, said Daniel Hong, Voice Business Analyst at Datamonitor. Companies like Voxify are providing well-designed speech solutions that demonstrate measurable success in transforming customer care delivery. Due to the enterprise push towards improved customer service and cost reduction spending on speech solutions, North America is expected to grow from $605 million to $1.2 billion in the next three years.
Powered by the company's patented Conversation Engine, Voxify Automated Agents model the intelligence and personality of a trained live agent, allowing them to engage callers in sophisticated dialogue to perform advanced customer service functions, like reservations, sales, and account requests.
Businesses are looking for diverse ways to deliver customer service and shareholder value, and as a result, companies are turning to Voxify. Voxify's Automated Agents are built for advanced customer service calls, such as fare finder, reservations or order status, and can accommodate customers with varying amounts of information. We believe Voxify is well positioned to help companies meet their customer service and business challenges. And with the strong financial backing and business support of Sigma Partners and our other financial partners, we believe we will continue to achieve rapid growth, said Adeeb Shanaa, CEO, Voxify.