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BSNL places Rs 1,200 Cr order with tech biggies
By siliconindia
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Monday, 10 September 2007, 19:30 IST
New Delhi: BSNL has finally placed Rs 1,200-crore orders with TCS, HCL and Wipro for the programme that will enable it to provide a single bill to subscribers for all its services.
According to BSNL Chairman and Managing director Kuldeep Goyal, the CDR billing project will be completed in December 2008. The project will not only help the customers to get a convergent bill for the entire range of services the PSU offers, but would also come as a relief to operators who complain of unfair and incorrect pricing.
The project will help the firm's 65 million subscribers in getting a single bill for all the services. Presently, the company's customers get different bills for different services.
With the project, BSNL expects to face competition from private operators by providing efficient billing and customer care solutions. Besides providing round the-clock customer care operations, it envisages building of country-wide intranet network, reducing cost of operation, increasing revenue realization.
The Telecom Regulatory Authority of India had earlier directed all telecom operators to implement CDR-based billing system by March 31, 2004. The delay in decision was due to BSNL's vast network and changes in the company's requirements.