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Amdocs launches Amdocs CES 8 for service providers
By siliconindia
New Delhi: Amdocs, provider of customer experience systems, has unveiled Amdocs CES, the industry's most advanced product portfolio designed to enable service providers to run leaner today while preparing them to lead in the connected world where it's predicted that by 2017 more than seven trillion devices will require support, bandwidth and new business models.
Amdocs CES 8 helps service providers evolve and expand quickly by exposing network, IT and data assets to a growing ecosystem of content and developer partners. The portfolio drives personalized and simple customer experiences by concealing the complexities of new applications and devices from the end user, all while ensuring that service providers can run lean and agile operations with the industry's most advanced technology that lowers cost and improves efficiency.
"In the connected world, dynamic customer demand, new technologies, and increased bandwidth require flexible and cost efficient operations," said Larry Goldman, Head of Subscription Research at Analysys Mason. "Amdocs continues to deliver on its technical and business vision so that service providers can compete effectively - forging new business models, expanding relationships and leveraging their valuable assets: their customer, network and product data."
Service providers have the opportunity to expand their reach within communications, media and entertainment. In addition, they have an opportunity to expand into new verticals with new services, revenue streams and business models. Amdocs CES 8 enables services providers to expand quickly.
This pre-packaged solution provides the mobile network planning and design tools required to address the specific needs of 3G and 4G/LTE Radio Access Networks. The product set is highly configurable to adapt to new technologies and equipment types, translating into rapid network upgrades and reduced total cost of ownership.
jNetX, recently acquired by Amdocs, provides a Java-based convergent service platform that synchronizes network services across legacy and IP network elements for rich communication applications in a standardized development environment. Amdocs jNetX is the service control point for Amdocs prepaid solutions, managing real-time credit authorization and account deduction, integrating with Amdocs Convergent Charging real-time rating and account balance management.
This new offering includes an information-driven approach to product lifecycle management, combining Amdocs Enterprise Product Catalog with a workflow engine to enable service providers to rapidly define and launch new products. The offering addresses all aspects of a product's lifecycle from inception through design, deployment, maintenance and retirement.
The connected world will impact every aspect of consumers' lives, making the customer experience paramount. Amdocs CES 8 enables service providers to deliver and drive a superior personalized experience across multiple touch points.
One e-commerce experience for all goods and services - from devices and accessories to pricing plans, ring tones and video: Amdocs Universal Storefront hides the complexity of service providers' different offerings and configurations, allowing consumers to experience a familiar, simple shopping experience.
Resolve device problems more quickly: Integrating industry-leading Amdocs CRM products with a mobile device management partner, this solution allows customer care agents to resolve smart device issues more efficiently. Customer service agents can see who the customer is, what device they have, what applications may need to be updated or configured, and immediately run diagnostics on the device.
Amdocs ChangingWorlds' mobile internet portal delivers personalization for quick and easy access to relevant content based on users' specific interests. The technology also delivers prioritized portal menus based on users' previous searched content thus reducing the number of clicks to relevant content.
Service providers need to run leaner, more flexible operations. Amdocs CES 8 helps service providers embrace streamlined, agile operations that lower costs structures while enabling them to respond faster to the market.
Amdocs' real-time charging product supports the Linux/x86 operating system, and can now run on multiple servers based on the Intel Xeon family of processors, or on other x86 processors. As a result, service providers can support surging prepaid subscriber bases and data services proliferation by adding low-cost servers, and maintaining efficient charging operations.
In a recent benchmark that ran charging scenarios for 150 million subscribers, Amdocs Convergent Charging (Turbo Charging) set the industry record when measuring real-time charging performance for 120 million prepaid subscribers with 230,000 events per second. Using a single, real-time process flow for both prepaid and postpaid scenarios, the product also enables service providers to improve charging performance and reduce hardware requirements for convergent charging operations as well as offer real-time services such as usage notifications to postpaid subscribers for better insight into individual data consumption.
Amdocs has introduced a new configuration management solution to support both IT and network components of their service provision infrastructure called the Amdocs Configuration Management Database (CMDB) Service Operational Product Pack. The CMDB manages the configuration of both IT and network resources for next generation network environments in a single database to ITIL standards.