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News >> Technology >>
AT&T looking to buy Indian BPO unit
By siliconindia staff writer
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Monday, 19 April 2004, 19:30 IST
MUMBAI: US telecom giant AT&T is looking at acquiring Indian call centres in a bid to reduce cost. The US company has been outsourcing to Indian business process outsourcing (BPO) and call centre companies for some time, but is now looking at a captive unit in India.
AT&T is looking at transferring its customer support, collections and help desk functions to India. The company is looking at controlling its costs in order to improve its financial performance.
AT&T outsources some of its collections and recovery business to Delhi based call centre company Global Vantedge. The firm also outsources work to e-Funds Indian unit.
Funded by Chrysalis Venture Capital, Global Vantedge is seen as a possible acquisition target for AT&T.
Rakesh Kumar, president & CEO, Global Vantedge, however denies any negotiations with AT&T for a possible acquisition.