2. Information Over Process

Information management skills is another key are where the IT leaders need to keep a watch. Shah says that “the competitive advantage from IT is increasingly coming from better customer experience and data analytics, and helping knowledge workers make better decisions” and hence information management skills will be given more preference.

Survey shows this shift is well underway. In 2011, investments in process-based projects fell to 33% of the new project budget, while investments in "information"-based projects rose to 36%.

Yet while investments in information-related projects continue, CEB research shows that fewer than 40% of employees have the training, skills, and processes to tease insight from data. Simply continuing to invest in new business intelligence and analytics platforms makes no business sense if employees aren't adept at using them.