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12 Indian firms on best BPOs' list
By agencies
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Friday, 15 April 2005, 19:30 IST
BANGALORE:Here's another feather in India's BPO cap. There are as many as 12 Indian companies in the list of Best Managed outsourcing vendors for 2005 announced by The Black Book of Outsourcing.
The rankings are based on customer satisfaction and employee satisfaction surveys, comparisons with other independent vendors, ratings of client performance and reports from global consulting firms.
The Black Book of Outsourcing will be available in the U.S. from April 25 and is among the bestsellers. The book is published by Brown & Wilson, Wiley Publishers.
This year IBM Global/Daksh has been ranked as the number one outsourcer. IBM acquired Daksh last April for between 
700 crore and 750 crore.
Accenture follows Daksh at number two and Hewlett Packard at number three.
Mphasis is the real surprise entry in the list. This Banglaore-based software service provider founded by ex-Citibanker Jerry Rao, has been ranked at number four, beating bigger industry peers like Infosys, Wipro, Satyam and Cognizant.
Two Indian BPO companies -- Wipro Spectramind and ICICI OneSource, share ranks six and seven respectively.
IT bellwethers like Satyam Computer and Infosys Technologies featured much below at ranks 19 and 25, respectively.
Surprisingly, Wipro Technologies' billion-dollar software services division of Wipro Ltd was omitted from the list.
Other Indian companies to be ranked in the list included i-flex at 32, Tata Consultancy Services at 33, iGate at 41 and Patni Computers at 45.
700 crore and 750 crore.
Accenture follows Daksh at number two and Hewlett Packard at number three.
Mphasis is the real surprise entry in the list. This Banglaore-based software service provider founded by ex-Citibanker Jerry Rao, has been ranked at number four, beating bigger industry peers like Infosys, Wipro, Satyam and Cognizant.
Two Indian BPO companies -- Wipro Spectramind and ICICI OneSource, share ranks six and seven respectively.
IT bellwethers like Satyam Computer and Infosys Technologies featured much below at ranks 19 and 25, respectively.
Surprisingly, Wipro Technologies' billion-dollar software services division of Wipro Ltd was omitted from the list.
Other Indian companies to be ranked in the list included i-flex at 32, Tata Consultancy Services at 33, iGate at 41 and Patni Computers at 45.