California: Freshdesk, an online help desk software solution, rasied $5 million in financing in series B. The funding was led by Tiger Global Management and existing investor Accel Partners also participated in this round.

The company has closed a series A round of funding in October last year. Since then, it has been on a tear, tripling its customer base in just the last quarter. It plans to use the fund to ramp up engineering and build more exciting product features. The company also plans to expand its global support team to meet the growing demand, and use the finance to help other growing demand, and use the finance to help other growing businesses provide best-in-class support to their customers.

Co-founded in 2010 by Girish Mathrubootham, and Shan Krishnasamy, Freshdesk is a cloud-based help desk software that allows organizations to support their customers through email, phone, website, Facebook and Twitter. It is widely used by companies ranging from startups to enterprises.

“With millions of customers voicing their opinions and complaints on Facebook and Twitter, social customer support is the new marketing. Businesses need an affordable solution to get closer to their customers and engage with them across mobile, social and traditional channels simultaneously, and our mission is to give them just that”, said Girish Mathrubootham, Co-Founder and CEO, Freshdesk.

Prior to Freshdesk, Girish was VP of Product Management at ZOHO Corporation. He has over 13 years of experience in making and marketing best-in-class enterprise IT management products.

“We have been impressed by the Freshdesk team’s ability to identify what customers really want in their help desk, and quickly roll out these capabilities into the product. This additional capital will help the company reach a broader base of businesses big and small”, said Shekhar Kirani, Accel Partners.

Founded in 1983 Accel has helped entrepreneurs build over 300 successful companies worldwide through early initiating investments. It has offices in Palo Alto, London, Bangalore, Beijing and Shanghai amongst others and some of the portfolio companies they invested in are Facebook, Groupon, Admob, Kayak, Rovio and several others.

Tiger Global Management is an investment firm that deploys capital globally through its private investment and hedge fund partnerships. Some of the portfolio companies they invested in are Flipkart, Makemytrip, Facebook, Square, LinkedIn among others. The company was founded in 2001 and is based out of New York with affiliate offices in Beijing and Singapore.