4. Taking Furthur Steps

If you think that your bank or the Ombudsman has not responded to your concerns fairly then you will have to approach the court.

Prior to this, you should lodge an FIR (first information report) and contact the cyber crime department with your complaint. You will have to submit some necessary documents for investigation. If the fraud has taken place in an ATM transaction you will have to submit documents such as EJ/JP Log, Switch Report, End of Day Report and Cash Reconciliation/Verification Report.

5. Be Careful

After you have informed your bank you need to take some extra care about the transactions that you are going to make in the future. Secondly you should make sure that you don’t reply to the email and messages as far as you are sure that it is coming from the authorized personals.

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