BANGALORE: Customer service in banking is one of the most important ways to keep customers coming back. It includes responding to customer’s questions and complaints in a thorough and timely manner and interacting with customers through face-to-face meetings, telephone, mail, fax and email. Most, if not all bank employees are involved in some aspect of customer service.

Let’s have a look at some list of things that you can expect from your banks or what they should provide with:

1. Reasonable Fees

Find out what fees are charged by your bank. Some banks refund ATM fees, and others simply charge you every time you do any transaction. Find out about monthly maintenance fees and other fees that your bank may charge.

For instance, while a small ATM fee may be reasonable, it is rarely reasonable for a bank to charge a maintenance fee. Your bank should charge you with little or no fees. They should also increase customer access to funds by expanding ATM networks and improving online banking offerings.