Punch IT Australia: Best-in-Industry ServiceNow Competency

Piyush Agrawal, CEO

ServiceNow is a widely adopted cloud-based solution for various enterprise operations, including HR, IT service management, IT operations management, IT business management, risk governance and compliance, and asset management. However, leveraging ServiceNow can be overwhelming for companies, especially with regard to aligning the solution stack with their operational interests. Without expertise, it can be challenging for companies to develop the right business case for new ServiceNow implementations, avail the solution with flexible financial models, and implement it within the scope of the budget.

This is where Punch IT steps in with its focus on ServiceNow as a central platform for digital transformation. The company works closely with clients to understand their business requirements and provides domain expertise to help them achieve the desired outcomes. Its competencies include providing high end consulting on the service management strategy, architecture, business processes and tool design, configuration and implementation including greenfield implementation and migration, CMDB design and population, service portal design, custom app development on the ServiceNow platform, functional and automation testing using automated test framework.

Punch IT was founded to help companies achieve their digital business objectives through innovative and best-in-class consulting services.
Its founders recognized that most IT solutions and service providers were unable to understand the intricacies of their clients’ businesses. Punch IT, a truste advisor and implementation partner, addresses this challenge using its extensive domain expertise.

From helping clients define their processes that revolve around ServiceNow to assisting them through business analysis, process outcomes, KPIs, structured demos, and solution implementation, Punch IT does it all. It ensures customers get exactly what they expect from ServiceNow as their business requirements evolve. Further, the company’s managed services include ongoing support for ServiceNow, including upgrades and release management. Punch IT also helps them define their ServiceNow roadmap.

With its multifaceted ServiceNow expertise and agility, Punch IT has captured a significant market share in industries like telecommunications, finance and broadcasting. Going full throttle, it is now exploring new opportunities in the pharmaceutical, education and public sectors.

Punch IT nurtures a strong partnership with ServiceNow. Besides collaborating on an ad-hoc basis to fulfill customer demands, the two companies engage regularly to pursue business opportunities. Similarly, on the other end of the IT services delivery spectrum, Punch IT has established relationships with major consulting firms, enabling them to cater to a wider range of clients. These partnerships are a testament to its value proposition and reputation as a reliable and trustworthy provider.
Effectuating the wisdom within Richard Branson’s quote, “if you take care of your employees, they will take care of your clients,” Punch IT lays great priority on employee satisfaction.

“We nurture our employees, chart growth paths for them, and enable them to be self-sustained. This aligns them with the larger organizational goals and helps them thrive,” says Piyush Agrawal, CEO, Punch IT Australia.

We nurture our employees, chart growth paths for them, and enable them to be self-sustained. This aligns them with the larger organizational goals and helps them thrive

This focus on employee satisfaction has resulted in a low attrition rate even during the pandemic when many companies faced high turnover. In addition, the minimum experience level of their consultants is four years, with majority having over 15 years of total experience. This ensures clients receive top-quality services.

Driven by a talented and committed workforce, Punch IT’s growth is significant, with the company doubling in size in the past five months. Equipped with an impressive track record, a solid roadmap for growth, and a team of highly skilled consultants, it is well-positioned to continue delivering outstanding results to clients.