Genesis Technology Services: Architecting the Blueprint for UK’s Telecom Future
Amit Kumar, CEO
At the forefront of this ecosystem stands Genesis Technology Services, serving as the architectural maestro that crafts the blueprint for communication connectivity in the UK's telecom landscape. It is the driving force behind the nation's largest telecom operators and original equipment manufacturers (OEMs), assisting clients from the inception of groundbreaking network infrastructure to the optimization of every connection. The company’s expertise is built on years of experience and deep market knowledge, allowing them to provide distinct insights. It also has sister companies in the US, Canada, the Middle East, and Asia-Pacific, making them industry leaders in these regions.
“We are a leading technology-driven engineering service provider with a strong presence in the UK and in-depth technical expertise with the latest technologies like 5G and Open RAN,” says Amit Kumar, CEO of Genesis.
Genesis is part of a global organization offering a wide range of customer-oriented services, including site survey planning, design, network build, network testing and optimization, network maintenance, high-level support, and installation and maintenance of power and electronic equipment.
This comprehensive range of services, from initial design and solution advice to robust and intelligent service delivery, is backed by strong project management and governance. The company’s in-house resources, combined with offshore and onshore teams from diverse backgrounds, create a balance between innovation and high-quality service delivery. Its experience working with a range of old and new technologies allows it to effectively swap out existing technology for newer solutions.
To improve the transparency and efficiency of its services, Genesis uses an array of automated tools and systems. The company has an in-house developed AI-ML-based ‘Smart Project Management System’ (SPMS) that underpins all its services, offering transparency, real-time control, automation, and quality assurance. The system provides customers with real-time visibility into project delivery, including stages, timelines, team mapping, and live status updates to ensure transparency and effective monitoring.
The company's quick customer response team (QCRT) serves as the primary point of contact for day-to-day project requirements and troubleshooting. The QCRT handles everything from project initiation to implementation, ensuring that customers are informed and supported at every stage. This strategy strengthens the quality and compliance of its services from a customer satisfaction and regulatory perspective.
Genesis’s solutions are vendor and technology agnostic, which allows it to offer transparent and honest services without any conflicts of interest. This independence has helped Genesis build trust with blue-chip organizations like Huawei, AT&T, Ericsson, Nokia, and Samsung and maintain excellence in delivery. The integration of Artificial Intelligence tools and robotics sets it apart from competitors, enhancing service offerings and reducing customer costs while increasing value.
In today's security-conscious world, Genesis also offers extensive security services to support major UK Mobile Network Operators (MNOs) like VMO2 and Vodafone. Its Global Delivery Center (GDC) in the UK is unmatched in expertise and service level, offering 1st, 2nd, and 3rd line technical support to key clients and eliminating the need for third-party or offshore models. This is important in the UK, as clients prefer to work with organizations that have resources located within the country and place a strong emphasis on security and compliance.
To improve the transparency and efficiency of its services, Genesis uses an array of automated tools and systems. The company has an in-house developed AI-ML-based ‘Smart Project Management System’ (SPMS) that underpins all its services, offering transparency, real-time control, automation, and quality assurance. The system provides customers with real-time visibility into project delivery, including stages, timelines, team mapping, and live status updates to ensure transparency and effective monitoring.
The company's quick customer response team (QCRT) serves as the primary point of contact for day-to-day project requirements and troubleshooting. The QCRT handles everything from project initiation to implementation, ensuring that customers are informed and supported at every stage. This strategy strengthens the quality and compliance of its services from a customer satisfaction and regulatory perspective.
Genesis’s solutions are vendor and technology agnostic, which allows it to offer transparent and honest services without any conflicts of interest. This independence has helped Genesis build trust with blue-chip organizations like Huawei, AT&T, Ericsson, Nokia, and Samsung and maintain excellence in delivery. The integration of Artificial Intelligence tools and robotics sets it apart from competitors, enhancing service offerings and reducing customer costs while increasing value.
In today's security-conscious world, Genesis also offers extensive security services to support major UK Mobile Network Operators (MNOs) like VMO2 and Vodafone. Its Global Delivery Center (GDC) in the UK is unmatched in expertise and service level, offering 1st, 2nd, and 3rd line technical support to key clients and eliminating the need for third-party or offshore models. This is important in the UK, as clients prefer to work with organizations that have resources located within the country and place a strong emphasis on security and compliance.
The company is also at the forefront of new technology inductions like Open-RAN, where it leads in testbed installation, testing, and complete network deployment.
Recently, Genesis secured two significant contracts in the UK. One involves a major telecom operator for a network rollout covering half of the UK, and the other is with a leading Open RAN Technology OEM. Before Genesis took over their DICI project, the client’s operating costs were about 25 percent higher than the current value. In addition, Genesis’s Smart Project Management System improved their timely delivery and speed by 35 percent. This is based on the last five months' technical and commercial performance data and research reports. It also completed a successful six-month trial and testing phase for a client's transition from 5G to 6G. This comprehensive project involved planning, analysis, technology testing, performance monitoring, field trials, and implementation.
As a company, Genesis has large investment plans for the next five years in the areas of research and development, supporting its clients with new technology implementations, training, tools, and solution integration. This positive step is expected to lead the UK's telecom network toward an interconnected and technologically advanced future. Just as skilled urban planners breathe life into cityscapes, Genesis scripts the next chapters of innovation, shaping a future where communication knows no bounds.
Recently, Genesis secured two significant contracts in the UK. One involves a major telecom operator for a network rollout covering half of the UK, and the other is with a leading Open RAN Technology OEM. Before Genesis took over their DICI project, the client’s operating costs were about 25 percent higher than the current value. In addition, Genesis’s Smart Project Management System improved their timely delivery and speed by 35 percent. This is based on the last five months' technical and commercial performance data and research reports. It also completed a successful six-month trial and testing phase for a client's transition from 5G to 6G. This comprehensive project involved planning, analysis, technology testing, performance monitoring, field trials, and implementation.
Genesis excels in meeting MNOs' priorities by leveraging a robust UK-based workforce, supported by global offshore capabilities and expertise in 2G-5G, Open RAN, and 6G testing. The dedicated R&D team, consisting of 11 technical experts, works with various OEMs to deliver cutting-edge solutions and is instrumental in creating testbeds for Open RAN and supporting 6G technology testing and readiness. The team manages every aspect of the project, including infrastructure implementation, service quality and speed, carrying out field trials, collecting logs and reports, writing scripts, and handling technical integration.We are a leading technology-driven engineering service provider with a strong presence in the UK and in-depth technical expertise with the latest technologies like 5G and Open RAN
As a company, Genesis has large investment plans for the next five years in the areas of research and development, supporting its clients with new technology implementations, training, tools, and solution integration. This positive step is expected to lead the UK's telecom network toward an interconnected and technologically advanced future. Just as skilled urban planners breathe life into cityscapes, Genesis scripts the next chapters of innovation, shaping a future where communication knows no bounds.
