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The Hidden Costs of Employee Turnover
By siliconindia
Losing Customers
Remember the movie "Rocket Singh - Salesman of the Year". When Harpreet Singh Bedi when leaves the company, several clients also follows him, just because, they were not loyal to the company, but were loyal to Harpreet Singh Bedi. This usually happens even with the best and biggest companies, where the employee has a good reputation among the clients and the clients do business just because of these employees.
When a knowledgeable employee leaves, taking experience and customer service ability with him or her that has an impact on customer satisfaction. Customer commitments are not often met and the company loses them. Even dealing with trainees can sometimes be challenging and if you have a lot of unwanted turnover, customers can get annoyed or even start to lose interest in your company and products.
