Mumbai Dabbawalas:Entrepreneurs with a Difference
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Referrals
In terms of employment or in terms of gaining new customer, referral plays an important part in the entire eco-system. The satisfied customers proudly refer their friends and relatives to these dabbawalas. On the other hand, if the group requires new dabbawalas, they take the reference of the existing ones. These people usually refer those whom they know will perform their task well and on time without any failure.

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