By awarding incentives to IT practitioners for finishing projects within time and under a specified budget, IT department can restore the faith of other departments and give out a clear signal that IT appreciates the sincerity and hard work of its employees and rewards those who are capable of getting the job done perfectly.

Importance of IT Metrics:

It is no hidden fact that numbers drive any business. And these numbers help companies understand carious aspects such as their growth and revenues in a better way. Walking on the same line, IT departments can take the assistance of numbers in order to keep a tally of its success.

Here are some of the statistics IT departments can take help for better analysis:

1. Average Response Time for online systems.

2. Average Time needed to resolve problems.

3. Processor Utilization and list of upgrades.

4. Cost and revenue achieved in one year.

5. Number of maintenance cycles needed.

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