Pivotal opens support & dev. center in Bangalore

By SiliconIndia   |   Tuesday, 19 November 2002, 08:00 Hrs
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VANCOUVER: Pivotal Corporation (Nasdaq:PVTL), a provider of customer relationship management (CRM) software for mid-sized enterprises, Tuesday announced the opening of Pivotal India, a wholly-owned subsidiary based in Bangalore. This new development and support center is part of Pivotal's strategy to expand its research and development capabilities and better meet the growing CRM needs of its worldwide customer base. The company also announced the appointment of Chirantan Desai to lead its operations in India.

Pivotal's new facility will leverage the talent pool and development resources in India, and will employ people in areas such as research and development, professional services, and technical and sales support. The company is immediately hiring in Bangalore for these positions.

"India is the ideal location for our new support and development center because it offers a well-educated, highly skilled workforce and reasonable operating costs," said Bo Manning, president and CEO, Pivotal. "This strategy gives Pivotal the ability to quickly scale our R&D organization, build out our CRM product line, support our global customer base and increase our leadership position in the mid-enterprise market. We are excited to welcome Chirantan to the Pivotal team - he has the ideal qualifications to quickly establish this new operation for Pivotal after managing Oracle's offshore development site in India."

Desai brings more than twelve years of technology experience to Pivotal including a seven-year tenure with Oracle where he most recently helped established Oracle's offshore CRM development center in Bangalore. Prior to this role, Desai held positions in Oracle's product development and consulting divisions. At Pivotal, Desai will lead the development and support of the company's offshore capabilities in sales, service, marketing, contact centers, PRM and interactive selling.

According to Chirantan Desai, managing director, Pivotal India, "Pivotal has a phenomenal growth opportunity by establishing an offshore support and development center in India -- this is a smart strategy for the company to increase its leadership in the mid-enterprise market. Pivotal is well known for always being at the forefront of CRM technologies -- this new center will allow Pivotal to add deep expertise, accelerate development cycles and continue its CRM product leadership."

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