New Guidelines On Telecom Consumer Services To Come Up In 2014

More often than not subscribers fail to get satisfactory resolution of the their grievances, according to experts.

A ruling of the Supreme Court in 2009 had held that section 7B of the Indian Telegraph Act of 1885 barred a consumer from seeking remedy under the consumer act.

The complaint thus remained limited between the subscriber and the telecom company.

The National Telecom Policy 2012 mentions changes in existing rules to "bring disputes between telecom consumers and service providers within the jurisdiction of Consumer Forums established under Consumer Protection Act."

The Telecom Secretary said NTP 2012 is a long term policy and the department is gradually working to implement the objective and the strategies mentioned in the policy.

Telecom regulator TRAI imposed cumulative penalty of Rs 50 lakh on nine mobile operators for failing to meet quality of service benchmarks in the second quarter ended June 2013, official sources have said.

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