Kovair launches IT service management SaaS solution

By siliconindia   |   Tuesday, 02 March 2010, 08:29 Hrs
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California: Kovair Software has announced that it has launched the SaaS version of its ITSM solution at the just concluded 14th International IT Service Management event organized by Pink Elephant at the Bellagio Hotel in Las Vegas. The solution offers a full complement of IT Service Management functions for Service/Help Desk, Incident Management, Problem Management, Change Management, Knowledge Base and a Service Catalog. All these offerings conform to ITIL v3 guidelines. Kovair's CTO, Sky Basu, and its Midwest Director of Sales and Business Development, Mike Kalthoff participated at this event and actively showcased this solution at the Kovair booth at the show. "Considerable interest has been shown by those who have seen the demo of the solution at the Kovair booth for its advanced process workflow engine capabilities that differentiates it from several other solutions on the market, particularly in the SaaS category," commented Sky Basu from the show floor in Las Vegas. "We think we have a winning solution that will be readily adopted by the customers seeking a full offering of ITSM SaaS for corporate or department specific applications," added Mike Kalthoff. "In today's market, where multiple aspects of ITIL based IT Service Management solutions are sought by most customers, Kovair brings some unique capabilities that include 100 percent web based offering for any time anywhere global adoption by multinational corporations. It also includes an ability to graphically configure any service escalation or SLA processes demanded by customers with a complete solution on a pay-as-you-go SaaS offering," said Bipin Shah, CEO and Chairman of Kovair.