Infosys tops client satisfaction: Forrester

By agencies   |   Thursday, 25 August 2005, 07:00 Hrs
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BANGALORE: Indian software major Infosys Technologies Limited has been ranked highest in client satisfaction in outsourcing by an independent research firm Forrester.

According to an Infosys release here, the company ranked third in consultancy services among 11 major global IT service providers. The report cited that while other offshore players were likely to focus more on BPO, Infosys was expected to reach further into the consulting services market.

Commenting on the report, company CEO, President and Managing Director Nandan M Nilekani said ''At Infosys, we have a relentless focus on customer delight and every aspect of our operations centers on this mission. We have successfully endeavored to exceed client expectations by helping them become competitive in their marketplace. I am delighted that our clients have vouched for this as seen in the Forrester rating.'' In another report, Forrester recognized Infosys for adopting a more strategic approach than other offshore players.

Infosys' strategic objective was to become a preferred global IT service and consulting firm and not just the largest offshore vendor. To avoid becoming a commodity service provider, Infosys does not bid on deals that it considered non-strategic. It was one of the few Indian vendors that did not do pure staff augmentation engagements and it was rarely a low-cost bidder, instead preferring to differentiate itself through higher-quality skills, processes and offerings.

Elaborating on this success mantra of Infosys, Nilekani said ''the global delivery model, as pioneered by Infosys, is a true business innovation. It has redefined value for money and demonstrated that the key to growth is scalability and differentiation. Offshoring is no longer a function of cost. At Infosys, our differentiation comes from higher quality skills and process-centric delivery excellence, as is seen by more than 95 percent of repeat business from our clients.''

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