Indian call center staff face racial abuse

By agencies   |   Monday, 30 May 2005, 07:00 Hrs
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LONDON:Alleged racial abuse and rude behavior from British and American customers are driving increasing number of Indian call center workers to quit their jobs, a media report indicated today.

Irate customers and their "racial abuses” were factors contributing to the stress and strain in the call center industry and some organizations have begun employing psychiatrists and counselors to help employees to cope, according to a report in The Observer.

Workers face a spectrum of rudeness-from sexual harassment to fury at unsolicited sales calls to "open racism,” the report said.

According to the report, there are no unions yet to represent the 350,000 workers in the Indian call center business.

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