IT services jobs to grow 23% in FY04: Nasscom

By siliconindia staff writer   |   Thursday, 26 February 2004, 08:00 Hrs
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BANGALORE: Jobs in India¬ís booming software services sector are estimated to grow 23% in the year to March ¬Ď04, as the sector benefits from outsourcing by global clients, an industry association said on Wednesday.

The sector, which includes high-end technology consulting, back-office and call centre work, is expected to employ some 813,500 people at the end of March, up from 661,000 a year ago, the National Association of Software and Services Companies (Nasscom) said in its annual strategy report. The number of jobs in India’s IT and back-office services sectors has multiplied five-fold over seven years, the report said. Exports from the industry, whose main market is the US, are forecast to rise between 26 and 28% to around $12 bn, up from $9.5bn in the previous year.

About $8.4 bn is expected to come from software services. The industry is estimated to employ 568,000 people by the end of March, up 16% on the year. Exports from back-office services are seen rising 54% to $3.5 bn in the year to March ¬Ď04. Giants like IBM, with an Indian headcount of around 10,000, and Accenture, which is expected to double staff to that number by ¬Ď05, are expanding furiously. Call centres have been hiring youths by the thousands for the past four years. India¬ís English-speaking workforce is attracting foreign firms, but utsourcing has become politically charged as jobs leave countries such as the US.

Using high-speed telecoms, India-based firms offer services including insurance claims processing, payroll accounting, data tabulation and equity research to clients or overseas parents located halfway around the world. India’s back-office industry is expected to employ 245,500 people by the end of March, up about 44% from a year ago.

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