HCL outbids IBM, grabs U.S. firm's deal
According to Shami Khorana, HCL America President, the DPS deal is the fourth largest outsourcing contract grabbed by the IT firm in the U.S. this year, while the other three were, a $350-million contract from The Reader's Digest Association, a $100-million deal from Xerox and another with Viacom for an undisclosed amount.
The Indian IT firm will provide services such as end-user computing, integrated service desk, network management and managed print services, for which HCL had tied up with Xerox last year. DPS will also become HCL's anchor service desk customer at the IT firm's Raleigh delivery facility in the U.S.
Consumer packaged goods (CPG) and retail contribute about 6.5- 7 percent to HCL's revenues.
"This will be a large growth vertical for us going forward.," said Khorana.
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