FedEx to offer tech solutions to Indian customers

Saturday, 22 May 2004, 07:00 Hrs
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BANGALORE: Federal Express (FedEx), the global logistics leader and airfreight carrier, has decided to offer technology solutions to its Indian customers for improving efficiency and reducing shipment cycles.

Unfolding the company's strategy for India, FedEx sub-continent managing director Jacques Creeten told reporters here Friday the FedEx Global Trade Manager (GTM) would enable customers to minimise error when completing customs documentation.

"This technology solution will ensure their shipment arrives just in time. The GTM enterprise tool facilitates online consultancy on customs paperwork, especially for small and medium enterprises," he said.

"The GTM solution can be downloaded from the company's web site to determine which customs documents should accompany customers' international shipments, saving time and reducing potential border delays."

Creeten said the "find international documents" section on the GTM has about 1,000 import/export forms covering 40 countries and 9,500 commodity descriptions to assist customers identify the documents required to accompany their shipments.

"Similarly, the International Resource Centre solution on the GTM also helps customers to keep up to date with all regulations, understand trade jargon and receive international trade news," he said.

Besides GTM, the company is also providing FedEx InSight, a pro-active tracking solution to transform the traditional package tracking.

To train and assist Indian customers in making optimal utilisation of its tech solutions, FedEx couriers will be equipped with handheld pocket devices such as palmtops and PCs.

As a wholly owned subsidiary of the US-based $25-billion FedEx Corp, FedEx operates six flights a week from Mumbai to Europe and the US through the trans-Atlantic route carrying 36-40 tons of freight daily.

For the Asia-Pacific region, the company uses commercial airlines to ship the consignments.

Sector wise, the carrier handles diverse goods such as IT hardware, electronics, automotive components, engineering goods, chemicals, textiles, including apparels and carpets, pharmaceutical products and jewellery.

"We have grown by 500 percent since we launched our Indian operations six years ago in 1997," said Creeten.

Source: IANS
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