10 Companies with Terrible Reputations

Sears

Sears has done a pathetic job with customers in the past year, and the parent company has done badly for Wall St. since Sears merged with bankrupt Kmart in 2005. The management of both brands has been so terrible that shares in Sears Holdings have dropped 60 percent in the past year. Sears has been the major problem. In December, S&P sited Sears Holdings’ credit rating on review for a probable downgrade. The ratings agency said “We believe that one of the primary issues is that the company has underinvested in its stores base, especially when compared with its peers.” Sears.com did on the whole badly in the recent ForeSee holiday online shopping customer satisfaction survey. It ranked sixth from the bottom out of the 40 companies on the list. The American Customer Satisfaction Index for Department and Discount Stores also graded Sears near the bottom of the list, along with Kmart.