10 Companies with Terrible Reputations

American Airlines

Of late American Airlines has been picked as the worst airline for customer service by the annual Middle Seat scorecard, published in the Wall Street Journal. The survey’s authors said, “For the past five years, American has been among the worst three airlines at on-time performance, a key measure of an airline’s operation since it impacts mishandled bags, bumped passengers and even canceled flights and customer complaints.” The report mentions that the airline was the most awful among major carriers last year for baggage handling and canceled flights, canceling 70 percent more flights than United and Delta. With a score of 63 in the American Customer Satisfaction Index section on airlines, American fits somewhere in the the bottom, below leader Southwest which has a score of 81.