Team Leader-QA/ QC
at
Cbay Systems(http://www.cbaysystems.com)
, Bangalore, INDIA
February 2007 – August 2011
Industry: BPO/ITES/CRM/Transcription
Functional area: ITES / BPO / KPO / Customer Service / Operations
Quality Grading. Doctor in USA dictates through dictaphone
about patients. A medical transcriptionist will transcribe
those reports by listening audio files. QAs will do
proof-reading of the file. After proof-reading, the file will
come for quality grading. I will give marks using grading tool.
Ultimately it will reflect as accuracy of the respective MTs and
QAs.