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About Ashutosh Bahuguna
Currently in Solution Generation of Challenges in Service Industry.
Ex- Indian Air Force Helicopter Pilot
Senior Operations Officer
MDI Alumini
PGDM : ICFAI
PG Diploma in Human Rights
IT Savy
Ex- Indian Air Force Helicopter Pilot
Senior Operations Officer
MDI Alumini
PGDM : ICFAI
PG Diploma in Human Rights
IT Savy
Ashutosh Bahuguna ’s experience
Operations Mgr
at
Loyalty Solutions and Research Limited
, Bangalore, INDIA
June 2009 – October 2009
Industry: Other
Functional area: ITES / BPO / KPO / Customer Service / Operations
- Planning and managing BPO operations, including new process
development and implementation. - Training Need Analysis and
Quality Assessment of BPO Operations. - Developing customer
communication content for Customer Service Representatives. -
Managing back office operations for customer complaint
resolution. - Account handling for customer service -
Administrator for Sify CRM Application for all application users,
within and outside the organisation. - Coordination with
marketing and sales for customer education and business growth.
development and implementation. - Training Need Analysis and
Quality Assessment of BPO Operations. - Developing customer
communication content for Customer Service Representatives. -
Managing back office operations for customer complaint
resolution. - Account handling for customer service -
Administrator for Sify CRM Application for all application users,
within and outside the organisation. - Coordination with
marketing and sales for customer education and business growth.
Senior Operations Officer at Indian Air Force , Delhi, INDIA
December 1995 – August 2009
Industry: Defence/Government
Functional area: Flying, Operations, Trg & Dev, ITES, Admin HR SCM
- Operations Mangement.
- Training and Development for 7
Years. - HR , Administration & Facility Management. -
IT & System Management. - Cargo Handling and Logistics. -
Relationship management.
Years. - HR , Administration & Facility Management. -
IT & System Management. - Cargo Handling and Logistics. -
Relationship management.
Ashutosh Bahuguna ’s education
Management Programme [Management],
MDI Gurgaon [March,2009]
, Gurgaon, INDIA
MBA/PGDM [General],
ICFAI University, Tripura [February,2009] , distance, INDIA
PG Diploma [Human Rights],
Indian Institute of Human Rights [Currently,Studying] , delhi, INDIA
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