Magazine : Digvijay Pugalia
Current
Assistant Manager Retail Branch
Education
PG Diploma Finncial Services and Marketing
Industry
Insurance
About Digvijay Pugalia
Currently working with HDFC Bank Ltd as a Assistant Manager (Retail Branch Banking)
Expertise in managing entire branch operations by ensuring optimal utilization of resources.
A Management Post Graduate with dual specialization in Marketing and Financial Services from International School of Business and Media, Noida
Demonstrated abilities in devising marketing activities and accel
Expertise in managing entire branch operations by ensuring optimal utilization of resources.
A Management Post Graduate with dual specialization in Marketing and Financial Services from International School of Business and Media, Noida
Demonstrated abilities in devising marketing activities and accel
Digvijay Pugalia ’s experience
Underwriter
at
ICICI Prudential Life Insurance Company ltd
, Delhi, INDIA
April 2009 – June 2010
Industry: Insurance
Functional area: Banking / Insurance
New Business & Underwriting.
Underwriting of Traditional,
ULIP, Health Products as per IRDA, AML & KYC
Guidelines. Evaluating the level of risk, medical & non-
medical risk in life insurance proposals using factors like age,
occupation, medical history, financial standing & other relevant
conditions that determine insurability. Coordinating
Issuance of respective insurance proposal with Cops and Central
Underwriting Team. Ensuring the maintenance of various
financial trackers.
ULIP, Health Products as per IRDA, AML & KYC
Guidelines. Evaluating the level of risk, medical & non-
medical risk in life insurance proposals using factors like age,
occupation, medical history, financial standing & other relevant
conditions that determine insurability. Coordinating
Issuance of respective insurance proposal with Cops and Central
Underwriting Team. Ensuring the maintenance of various
financial trackers.
Insurance Operations Officer at Aviva Life Insurance Company ltd. , Delhi, INDIA
July 2010 – November 2010
Industry: Insurance
Functional area: Banking / Insurance
Policy Servicing:-
Managing customer centric operations
which come under the purview of Cancellation Desk and ensuring
customer satisfaction by achieving delivery & service quality
norms. Actively coordinating with other departments thereby
ensuring the timely completion of service request within
TAT. Preparation of various MIS and Reports useful for team
members & other verticals. Ensuring timely actions and
resolutions on various escalations and getting the same closed.
which come under the purview of Cancellation Desk and ensuring
customer satisfaction by achieving delivery & service quality
norms. Actively coordinating with other departments thereby
ensuring the timely completion of service request within
TAT. Preparation of various MIS and Reports useful for team
members & other verticals. Ensuring timely actions and
resolutions on various escalations and getting the same closed.
CRM/ Cust. Service Mgr at HDFC Bank Ltd
, Delhi, INDIA
December 2010 – October 2011
Industry: Banking/Financial Services/Broking
Functional area: Banking / Insurance
Ensuring quality customer service at branch by providing
proper resolution of customer queries and
complaints. Responsible for managing diverse range of
customers by understanding their financial needs. Maximising
the depth of existing savings and current account relationships
by not only increasing the size of portfolio through new
acquisitions but also assuring healthy
retentions. Responsible to carry out branch operational
activities like cheque stop payments, deliverable,etc
proper resolution of customer queries and
complaints. Responsible for managing diverse range of
customers by understanding their financial needs. Maximising
the depth of existing savings and current account relationships
by not only increasing the size of portfolio through new
acquisitions but also assuring healthy
retentions. Responsible to carry out branch operational
activities like cheque stop payments, deliverable,etc
Digvijay Pugalia ’s education
PG Diploma [Finncial Services and Marke...],
International School Of Business & Media - ISB&M, Noida [April,2009]
, Noida, INDIA
B.Com [Accountancy],
Bhawanipore Education Socity College (Calcutta University) [August,2006] , Kolkata, INDIA
Digvijay Pugalia ’s additional information
Awards and achievements:
-Rewarded with Best New Commer Award for Delhi 2009 in ICICI Prudential Life Insurance Co.
-Star Performer for the Month of Aug 2010 in Aviva Life Insurance
-Fisrt Prize for Junoon 2011 in HDFC Bank Ltd
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