Magazine : Mitesh Jitendra Shah
Current
Service
Education
B.Com Accountancy
Industry
BPO/ITES/CRM/Transcription
About Mitesh Jitendra Shah
I am Customer Service and Project Manager in BPO Industry. I have experience in Telecom, Banking and Insurance Domain for over 10 years.
Mitesh Jitendra Shah ’s experience
Product Manager/Project Manager/Manager/Supervisor/Team Leader
at
Adventity BPO FZ LLC
, Dubai, UAE
April 2008 – Currently Working
Industry: BPO/ITES/CRM/Transcription
Functional area: Banking / Insurance
Transitions and Set-up of Contact Centre for various
domain Business Process and Project Management for Customer
Service
domain Business Process and Project Management for Customer
Service
Product Manager/Project Manager/Manager/Supervisor/Team Leader at TATA AIG GENERAL INSURANCE , Mumbai, INDIA
September 2007 – April 2008
Project and Process Manager for Small Business Unit - Direct 2
Customer. Key responsibilities of Self Service Implementation
and Process Management for New Product launch.
Customer. Key responsibilities of Self Service Implementation
and Process Management for New Product launch.
Product Manager/Project Manager/Manager/Supervisor/Team Leader at Vodafone Essar Private Ltd. , Mumbai, INDIA
August 2000 – September 2007
Project Manager for CRM and Self Service implementation for PAN
India circles. Process Management for PAN India Customer Service
Operations. MIS and customer service operations for Corporate
Service delivery Function
India circles. Process Management for PAN India Customer Service
Operations. MIS and customer service operations for Corporate
Service delivery Function
Mitesh Jitendra Shah ’s education
B.Com [Accountancy],
HK Commerce College [June,2000]
, Ahmedabad, INDIA
Mitesh Jitendra Shah ’s additional information
Interests:
I am always interested in learning New Technologies, Making New Friends, Travelling and Visiting new locations etc.
Websites:
Awards and achievements:
YCMAD (You Can Make A Difference) award in Hutch Gujarat for implementation of project related to cost savings in Customer Service
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