Magazine : Sumanth Sanjeev
Current
Sr Technical Support Analyst
Industry
BPO/ITES/CRM/Transcription
About Sumanth Sanjeev
I’ve got a sincere interest in good teamwork. I have achieved success in my career because I have been focused on the bottom line. I have always sought out innovative solutions to challenging problems to maximize profitability.Regardless of the task or challenge, I always established benchmarks of performance and standards of excellence.I approach problems with logic and sound reasoning.
Sumanth Sanjeev ’s experience
Associate/ Sr. Associate -(NonTechnical)
at
Mphasis BPO
, Bangalore, INDIA
July 2004 – September 2005
Industry: BPO/ITES/CRM/Transcription
Functional area: ITES / BPO / KPO / Customer Service / Operations
Ensured thorough, efficient and accurate account updates for all
the users. Provide potential customers with relevant information
including, but not limited to, product features and benefits,
pricing and additional information. Cross selling. Maintaining
Team’s Work Strategy. Internal Auditing. Assisting Team
Members to ensure Timely delivery. Supporting in documentation
of the SLA reports.
the users. Provide potential customers with relevant information
including, but not limited to, product features and benefits,
pricing and additional information. Cross selling. Maintaining
Team’s Work Strategy. Internal Auditing. Assisting Team
Members to ensure Timely delivery. Supporting in documentation
of the SLA reports.
Associate/ Sr. Associate -(Technical) at Satyam BPO , Bangalore, INDIA
June 2006 – October 2009
o Associated with SAP related issues for a Global
Process. o Responsible for handling SAP authentication and
security related issues for employees. o Responsible for
managing user accounts in SAP, including: o Creation of SAP user
accounts. Creating SAP IDs for users and assigning
appropriate work roles and system based on the user’s Profile
responsibility in the organization. o Updating existing
user account Assigning a new role. Change of roles
according to the Profile of the employe
Process. o Responsible for handling SAP authentication and
security related issues for employees. o Responsible for
managing user accounts in SAP, including: o Creation of SAP user
accounts. Creating SAP IDs for users and assigning
appropriate work roles and system based on the user’s Profile
responsibility in the organization. o Updating existing
user account Assigning a new role. Change of roles
according to the Profile of the employe
Sumanth Sanjeev ’s education
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Sumanth Sanjeev ’s additional information
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