Magazine : Shivam Saxena
Current
Student
Education
B.A
Industry
Banking/Financial Services/Broking
Shivam Saxena ’s experience
Sr. Executive Training
at
Kamuna Credit Cooperative Society Limite
, Lucknow, INDIA
October 2009 – Currently Working
Industry: Banking/Financial Services/Broking
Functional area: Banking / Insurance
•To prepare training modules for company employees.
•Manage
training at the corporate level •Understanding of various
methodologies for imparting training •To provide training to
all on role and off role employees. •To schedule training
sessions at all the required locations. •Prepare and maintain
MIS reports for all the last batches conducted. • Ensure
quality and process development by proper flow of
knowledge. • To look for the best suitable alterations for the
business developme
training at the corporate level •Understanding of various
methodologies for imparting training •To provide training to
all on role and off role employees. •To schedule training
sessions at all the required locations. •Prepare and maintain
MIS reports for all the last batches conducted. • Ensure
quality and process development by proper flow of
knowledge. • To look for the best suitable alterations for the
business developme
Team Leader-QA/ QC at Spice Digital Limited , Lucknow, INDIA
August 2009 – October 2009
Industry: BPO/ITES/CRM/Transcription
Functional area: ITES / BPO / KPO / Customer Service / Operations
•To manage and supervise the Call Centers for the Voice Chat
process of Vodafone, Idea and Reliance in U.P. •To ensure the
quality services delivered from the centers. •To supervise the
centre managers, team leaders in managing over 350 agents. •To
ensure maximum MOU’s and HOU’s from the agents to increase
revenue. •To interact with clients and calibrate to improve
the process. •Preparing and managing daily MIS.
process of Vodafone, Idea and Reliance in U.P. •To ensure the
quality services delivered from the centers. •To supervise the
centre managers, team leaders in managing over 350 agents. •To
ensure maximum MOU’s and HOU’s from the agents to increase
revenue. •To interact with clients and calibrate to improve
the process. •Preparing and managing daily MIS.
Team Leader-QA/ QC at Spice Digital Limited , Lucknow, INDIA
August 2009 – October 2009
Industry: BPO/ITES/CRM/Transcription
Functional area: ITES / BPO / KPO / Customer Service / Operations
•To manage and supervise the Call Centers for the Voice Chat
process of Vodafone, Idea and Reliance in U.P. •To ensure the
quality services delivered from the centers. •To supervise the
centre managers, team leaders in managing over 350 agents. •To
ensure maximum MOU’s and HOU’s from the agents to increase
revenue. •To interact with clients and calibrate to improve
the process. •Preparing and managing daily MIS.
process of Vodafone, Idea and Reliance in U.P. •To ensure the
quality services delivered from the centers. •To supervise the
centre managers, team leaders in managing over 350 agents. •To
ensure maximum MOU’s and HOU’s from the agents to increase
revenue. •To interact with clients and calibrate to improve
the process. •Preparing and managing daily MIS.
Shivam Saxena ’s education
B.A,
Lucknow University [July,2008]
, Lucknow, INDIA
Shivam Saxena ’s additional information
Websites:
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