Project Coordinator
at
Lionbridge Technologies
, Mumbai, INDIA
February 2008 – April 2010
Industry: BPO/ITES/CRM/Transcription
Functional area: ITES / BPO / KPO / Customer Service / Operations
Localizing Software UI references & HELP content for HP devices &
applications.
Managing software projects right from the
Initiation to Closure phase.
Responsibilities:
Assisting
Global PM in Project Management, Client Coordination, Customer
Quoting and invoicing, Project Schedule preparation, Client
delivery and query interface.
Trainee at WNS , Mumbai, INDIA
October 2007 – January 2008
worked as a Customer Service Associate for British Airways
Customer Relations Process in WNS, Vikhroli for 6
months.
Responsibilities:
Customer convincing, offering
solutions, and Query handling,