Manager
at
Tally India Pvt LTd
, bangalore
May Working
• Developed content for various modules such as Basics of
computers, Basics of accountancy, Business environment, Business
process & ERP Basics
• Developing content for the User Manuals
of the accounting software
• Helping the company to set up an
e-learning department
• Working on the newsletters in
collaboration with the Project and Delivery
Managers.
• Creating online help in RoboHelp for the User
Manual in Frame Maker
• Playing the role of team lead in
handling the high priority projects, Led a 10 member team for
content development, defined objectives, monitored deliverables,
and adhered to quality of delivery
• Worked closely with the
Research & Development team and NIIT in deciding security levels,
formats , error messages
• Some of the external projects
handled include the development of training materials for clients
like TNOU (Tamil Nadu Open University)
• Interacted with
customers, understood their requirements and offered customized
package as per the requisites
• Provided superior training to
the customer service professionals on the features of new Tally
products launched
Head of the Department at First Computers , bhilai
November 2005
• Developed E-Learning portals for Anil Book Depot and Tally
Academy Bhilai using HTML, JavaScript, CSS, ASP, XML and
Front-page with database connectivity(MS-Access)
• Created
Flash-based demonstration packages for product
lines.
• Conducted training for Chartered Accountancy course
students, as a part of 250 hours compulsory computer
course
• Trained MCA professionals on Perl/CGI , Java,J2EE,
Visual Basic, SQL ,Asp and XML
• Provided strategic expertise
to executive staff and trained in-house team on content and
process automation.
• Established excellent relationships with
high net worth customers and generated more
revenues
• Addressed various grievances & issues raised by
customers and resolved them promptly to their
satisfaction
• Generated MIS report on a weekly basis and
submitted the same to the management
• Led a team of marketing
executives, provided with appropriate guidance & training and was
responsible for their performance & productivity
• Involved in
installation of various software, maintenance of servers, and
monitoring of Student Management System
• Coordinated with the
academic counselors with regard to enrollments, conducting of
sessions and other administrative responsibilities
• Involved
in screening of resumes and conducting of technical interviews
for faculty members