Magazine : Lijesh Nair
Current
Delivery Head
Education
PG Diploma HR & Marketing
Industry
BPO/ITES/CRM/Transcription
Lijesh Nair ’s experience
Service Delivery Leader
at
MphasiS an HP Company
, Pune, INDIA
December 2001 – December 2010
Industry: BPO/ITES/CRM/Transcription
Functional area: ITES / BPO / KPO / Customer Service / Operations
Heading overall Tier 2 support / Helpdesk / B2B operations for 5
accounts from 3 MphasiS locations.
accounts from 3 MphasiS locations.
Lijesh Nair ’s education
PG Diploma [HR & Marketing],
Symbiosis Centre for Distance Learning - Pune [April,2003]
, Pune, INDIA
BHM [BHM],
Garden City College [April,2001] , Bangalore, INDIA
Lijesh Nair ’s additional information
Interests:
Technical Helpdesk, Telecom, Online Banking, Automotive Finance, Information Security
Awards and achievements:
Took one of the process perfromance from being the worst performer to the best performer category. Received the best Customer support award twice from Client. This award was in comparison with all differnt vendors Client had.
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