Voice & Accent Trainer
at
HCL Technologies
, Delhi, INDIA
February 2008 – Currently Working
Industry: BPO/ITES/CRM/Transcription
Functional area: ITES / BPO / KPO / Customer Service / Operations
working as a communication coach. I take care of the voice &
accent, customer service , culture (uk & us) and business writing
skills for the new hire batch
Associate/ Sr. Associate -(NonTechnical) at american express , Gurgaon, INDIA
January 2003 – March 2005
My kra was to handle queriesright from credit card application to
disputes.