Magazine : Neha Sengar
Current
MBA at ICICI LOMBARD GIC
Neha Sengar ’s experience
Operations Manager
at
ICICI LOMBARD GIC
, Mumbai
Working/Currently
Handling insurance operations at branches as per the ISO
9001: 2000 standards Controlling banking
activities-cash,cheques,credit card swipe machines Handling
operational relationship with agents & addressing their
operational issues. Organizing Review meets with the Sales
Dept. & identifying the areas for improvement Selecting,
monitoring & training manpower & ensuring quality deliverables in
the market. Planning & scheduling team assignments to
achieve preset goals within time, quality & cost
parameters. Working with other departments such as
Processing Hub, Customer Support, Sales etc for feedback and for
ironing out issues and constantly working for improving the
performance of the team. Preparing review reports and
reconciliations for the management analysis. MIS reports on
performance of team productivity, efficiency and new
initiatives. Reviewing the TAT i.e. actual performance
vis-à-vis laid down targets and identifying gaps in the process
and management of resources Direct interaction with
customers for the management analysis. Business development
and relationship management with clients.
9001: 2000 standards Controlling banking
activities-cash,cheques,credit card swipe machines Handling
operational relationship with agents & addressing their
operational issues. Organizing Review meets with the Sales
Dept. & identifying the areas for improvement Selecting,
monitoring & training manpower & ensuring quality deliverables in
the market. Planning & scheduling team assignments to
achieve preset goals within time, quality & cost
parameters. Working with other departments such as
Processing Hub, Customer Support, Sales etc for feedback and for
ironing out issues and constantly working for improving the
performance of the team. Preparing review reports and
reconciliations for the management analysis. MIS reports on
performance of team productivity, efficiency and new
initiatives. Reviewing the TAT i.e. actual performance
vis-à-vis laid down targets and identifying gaps in the process
and management of resources Direct interaction with
customers for the management analysis. Business development
and relationship management with clients.
Neha Sengar ’s education
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