Magazine : Nagendra Singh
Current
Team Leader
Education
B.Sc Chemistry, Botany, Zoology
Industry
BPO/ITES/CRM/Transcription
About Nagendra Singh
Experienced in Process Simplification, VBA, Excel, Access, Data Management, Creating and Publishing reports from the data, Design dashboards, Generate critical reports, Drive Digitization projects which impacts the business in enhancing the business logic to focus on metrics like NPS, BEM, Customer reports etc. by applying Lean and Six Sigma Methodologies; Trained and tested in Green Belt Program
Nagendra Singh ’s experience
Team Leader -(NonTechnical)
at
Wipro Infotech
, Hyderabad, INDIA
January 2009 – Currently Working
Industry: BPO/ITES/CRM/Transcription
Functional area: ITES / BPO / KPO / Customer Service / Operations
MIS Reporting, Data Management
Associate/ Sr. Associate -(NonTechnical) at GENPACT , Hyderabad, INDIA
July 2007 – December 2008
Industry: BPO/ITES/CRM/Transcription
Functional area: ITES / BPO / KPO / Customer Service / Operations
> Preparation of reports in MS-Excel using Macros and formulae,
and coding macros to automate the process > Design Queries in MS
Access to get the desired output. >Design algorithm and convert
them into Code >Create and Publish new dashboards for clients
which drives business critical parameters like NPS and
BEM >Design new Macros on excel on request as part of special
Projects for Client to automate & Standardize the process
and coding macros to automate the process > Design Queries in MS
Access to get the desired output. >Design algorithm and convert
them into Code >Create and Publish new dashboards for clients
which drives business critical parameters like NPS and
BEM >Design new Macros on excel on request as part of special
Projects for Client to automate & Standardize the process
Associate/ Sr. Associate -(NonTechnical) at V-offshore Software Technologies , Hyderabad, INDIA
March 2006 – June 2007
Industry: BPO/ITES/CRM/Transcription
Functional area: ITES / BPO / KPO / Customer Service / Operations
Searching Internet directories, marketing and track the
publishing and caching of the websites. Create subordinate pages
for the websites using HTML and Dream weaver and aggregating and
editing contents for websites.
publishing and caching of the websites. Create subordinate pages
for the websites using HTML and Dream weaver and aggregating and
editing contents for websites.
Nagendra Singh ’s education
B.Sc [Chemistry, Botany, Zoology],
Gulbarga University [May,2003]
, Raichur, INDIA
XII,
Vijaya Composite PU College [April,2000] , Bangalore, INDIA
X,
Vijaya High School [April,1998] , Bangalore, INDIA
Nagendra Singh ’s additional information
Interests:
New Technology, Reading, Music, Long drives
Awards and achievements:
Employee of the Year- 2007-2008 (Genpact India);
Boundary Less Player Award Feb-2008 (Genpact India);
Bronze Award - Nov-2007(Genpact India);
Special Recognition Award -May 2008 (Genpact India);
Pragathi Award for Innovation - July2009 (Wipro)
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