Quality Coach
at
IBM Daksh
, Gurgaon, INDIA
March 2004 – April 2009
Industry: BPO/ITES/CRM/Transcription
Functional area: ITES / BPO / KPO / Customer Service / Operations
Quality Analyst.(Quality Specialist, Mentoring of new trainees,
quality checking.........preparing of schedules for training of
new agents. Also doing job of Rover.