Magazine : John Yagati
Current
Service
Education
BCom (Hons) Accountancy & Economics
John Yagati ’s experience
Manager-Operations & Transition
at
WNS Global Services
, Pune
Working/Currently
Responsible for overall operational issues strategic and
day-to-day Responsible for maintaining and improving
productivity levels Responsible for benchmarking and
implementing best work practices and track technology changes and
bring them to the company Should liaise with HR and coordinate
in implementing best training practices Key performance
indicators Responsible for maintaining quality levels at agreed
SLAs Responsible for total customer satisfaction Responsible
for safety and security compliance at every unit level (physical
security, data security, information security etc) Focus on
training and developing management talent for optimum performance
levels Key result areas 100% customer retention Execution of
projects and responsible for achieving agreed billing
hours Frequent and consistent technical training
initiatives Managing good customer relationship Responsible for
transition management Team level performance management Unit
level assessment and reports generation on Production
levels Quality levels Increase or decrease in billable
hours Utilization of resources Up and down time data BCP
plans Quality audits HR issues Budgetary plans and
status Client specific reports Participation in
cross-functional training activities Responsible for safety,
facility maintenance and compliance to security at all unit
levels Running motivational and mentoring programs in sync with
HR
day-to-day Responsible for maintaining and improving
productivity levels Responsible for benchmarking and
implementing best work practices and track technology changes and
bring them to the company Should liaise with HR and coordinate
in implementing best training practices Key performance
indicators Responsible for maintaining quality levels at agreed
SLAs Responsible for total customer satisfaction Responsible
for safety and security compliance at every unit level (physical
security, data security, information security etc) Focus on
training and developing management talent for optimum performance
levels Key result areas 100% customer retention Execution of
projects and responsible for achieving agreed billing
hours Frequent and consistent technical training
initiatives Managing good customer relationship Responsible for
transition management Team level performance management Unit
level assessment and reports generation on Production
levels Quality levels Increase or decrease in billable
hours Utilization of resources Up and down time data BCP
plans Quality audits HR issues Budgetary plans and
status Client specific reports Participation in
cross-functional training activities Responsible for safety,
facility maintenance and compliance to security at all unit
levels Running motivational and mentoring programs in sync with
HR
John Yagati ’s education
BCom (Hons) [Accountancy & Economics],
St Xavier's College [2000/May]
, Kolkata
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