Magazine : Hemant M Ratnakar
Current
Cluster Leader OnM at KOU CHAN
Education
B.Tech/B.E. ENTC
Industry
Telcom/ISP
About Hemant M Ratnakar
A results-driven Telecoms professional with extensive experience in the engineering, Operating and maintenances of DWDM,CDMA BTS, BSC & MSC. Experience in implementation, analysis, optimization, troubleshooting and documentation of CDMA network systems and Transmission Equipment (DWDM).
Hemant M Ratnakar ’s experience
Customer Support Engnr/ Technician
at
UNITED TELECOM LIMITED
, Bangalore, INDIA
June 2007 – March 2010
Industry: Telcom/ISP
Functional area: IT- Hardware / Telecom / Technical Staff / Support
As a UTL Engineer I conduct all installation & up gradation of
BTS ,EVDO & BSC of ZTE make in BSNL CDMA Project. Maintenance
of ZTE makes BTS & BSC,EVDO. Monitoring the card level fault
of BSS & co-operate with BSNL person in case of media failure
(Transmission). Administer the central Anti-virus Server for
network security. Troubleshooting BTS,EVDO & BSC and their
maintenance. Software up gradations of Developer 2000
packages. Additionally, assisted the BSNL system admin in ma
BTS ,EVDO & BSC of ZTE make in BSNL CDMA Project. Maintenance
of ZTE makes BTS & BSC,EVDO. Monitoring the card level fault
of BSS & co-operate with BSNL person in case of media failure
(Transmission). Administer the central Anti-virus Server for
network security. Troubleshooting BTS,EVDO & BSC and their
maintenance. Software up gradations of Developer 2000
packages. Additionally, assisted the BSNL system admin in ma
Technical Support Mgr at PANSOFT INDIA LIMITED , Mumbai, INDIA
Remote Technical Support.
· Solve product issues
with a global perspective. · Handling team of at
least 20 people. · Conducting people engagement
activities for the team · Training of new execs
in terms of Product Code of Conduct etc. ·
Conducting briefing and handling escalated calls of irate
customers
with a global perspective. · Handling team of at
least 20 people. · Conducting people engagement
activities for the team · Training of new execs
in terms of Product Code of Conduct etc. ·
Conducting briefing and handling escalated calls of irate
customers
Hemant M Ratnakar ’s education
B.Tech/B.E. [ENTC],
GOVT POLY BHANDARA [June,2007]
, INDIA
Hemant M Ratnakar ’s additional information
Interests:
“To be the most outstanding Telecom and Operating & Maintenance (O/M) service provider offering integrated Service through constant innovation and the relentless pursuit of excellence. We aim to enhance our ‘client’ business by offering superior solutions while creating Value that
Awards and achievements:
A results-driven Telecoms professional with extensive experience in the engineering, Operating and maintenances of DWDM,CDMA BTS, BSC & MSC. Experience in implementation, analysis, optimization, troubleshooting and documentation of CDMA network systems and Transmission Equipment (DWDM).
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