Magazine : James J Puthenkalam
Current
Technical Support Specialist
Education
M.Sc Innovative Technology
Industry
Media/Dotcom/Entertainment
About James J Puthenkalam
Focus, dedication and a drive to excel are combined with a confident, friendly and professional character. I strive to not achieve but to over-achieve in all aspects of my life, both professional and personal. Initially starting my career off in the technical aspects of the IT industry, it became apparent as I moved up the career ladder that my character and ability to work with different people
James J Puthenkalam ’s experience
Technical Support Secialist
at
Discovery Communications
, London, UK
December 2011 – Currently Working
Industry: Media/Dotcom/Entertainment
Functional area: IT- Hardware / Telecom / Technical Staff / Support
Supported over 650 users in their global headquarters in London
running Windows XP, Microsoft Office 2003 & Microsoft Outlook
2003 on Toshiba & Dell PCs and Toshiba & Dell laptops using VPN
software Prepare the project reports and documentation.
Supporting and maintaining the refresh projects. Pre-Build
PC's and Laptops and assign it to the corresponding user and
deploy. Migration of Windows XP to Windows XP sp3 (Discovery
updat
running Windows XP, Microsoft Office 2003 & Microsoft Outlook
2003 on Toshiba & Dell PCs and Toshiba & Dell laptops using VPN
software Prepare the project reports and documentation.
Supporting and maintaining the refresh projects. Pre-Build
PC's and Laptops and assign it to the corresponding user and
deploy. Migration of Windows XP to Windows XP sp3 (Discovery
updat
1st & 2nd Line Desktop Support Engineer & Postmove at Premier Systems IT , London, UK
September 2007 – December 2010
Industry: IT-Hardware and Networking
Functional area: IT- Hardware / Telecom / Technical Staff / Support
Supported over 1000 users & Various clients running Windows XP,
Microsoft Office 2003 & Microsoft Outlook 2003 on Fujitsu PCs &
laptops • Provided telephone and remote support for their
users based in Eastern Europe • Administer existing domain
accounts using Windows 2003 Active Directory • Administer
email accounts using Microsoft Exchange Server 2003 System
Manager • Administer Citrix server sessions and user access &
installed the Citrix ICA clients on PCs and laptops.
Microsoft Office 2003 & Microsoft Outlook 2003 on Fujitsu PCs &
laptops • Provided telephone and remote support for their
users based in Eastern Europe • Administer existing domain
accounts using Windows 2003 Active Directory • Administer
email accounts using Microsoft Exchange Server 2003 System
Manager • Administer Citrix server sessions and user access &
installed the Citrix ICA clients on PCs and laptops.
1st & 2nd Line Desktop Support Engineer & Postmove at British Gas Group , London, UK
November 2007 – May 2008
Industry: Oil and Gas/Power/Infrastructure/Energy
Functional area: IT- Hardware / Telecom / Technical Staff / Support
• Supported 750 users running Windows XP, Microsoft Office
XP/2003 & Microsoft Outlook 2002/2003 on HP PCs , Dell laptops &
Wyse terminals • Support remote offices using Dameware NT
Utilities & Remote Desktop • Created & administered domain
accounts using Windows 2003 Active Directory • Created &
administered email accounts & public folders using Microsoft
Exchange Server 2003 System Manager • User & session
administration on the Citrix Metaframe XP & Citrix
Presentation Serve
XP/2003 & Microsoft Outlook 2002/2003 on HP PCs , Dell laptops &
Wyse terminals • Support remote offices using Dameware NT
Utilities & Remote Desktop • Created & administered domain
accounts using Windows 2003 Active Directory • Created &
administered email accounts & public folders using Microsoft
Exchange Server 2003 System Manager • User & session
administration on the Citrix Metaframe XP & Citrix
Presentation Serve
James J Puthenkalam ’s education
M.Sc [Innovative Technology],
University Of East London [Currently,Studying]
, London, UK
Cisco [Networking],
Advent [Currently,Studying] , London, UK
James J Puthenkalam ’s additional information
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