Magazine : Arunkumar Ramaswamy
Current
engg
Education
BE... Electronics
Arunkumar Ramaswamy ’s experience
Helpdesk Analyst
at
Capgemini Consulting india Pvt Ltd
, Mumbai India
Working/Currently
Receive the calls from Authorized Dealers for GM, receive
issues from L1 helpdesk and receive issues through
emails. Maintain Seibel consistency with the call logging
system (Siebel 7.0). Process any new requests submitted and
assign it to the required group for processing by using the EARS
5.0 (Extended Action request System). Perform the basic
daily checks assigned by the client. Preparing reports on
weekly basis and creates time cards on a monthly basis for all
team members. Provided training to new resources for this
process.
issues from L1 helpdesk and receive issues through
emails. Maintain Seibel consistency with the call logging
system (Siebel 7.0). Process any new requests submitted and
assign it to the required group for processing by using the EARS
5.0 (Extended Action request System). Perform the basic
daily checks assigned by the client. Preparing reports on
weekly basis and creates time cards on a monthly basis for all
team members. Provided training to new resources for this
process.
Arunkumar Ramaswamy ’s education
BE Electronics [Electronics],
KES NNP Engg college [2004/October]
, Pen Maharashtra
Arunkumar Ramaswamy ’s additional information
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