Magazine : Swapnil Srivastav
Current
service
Education
MCA
Industry
IT-Software/Software Services
About Swapnil Srivastav
I am a Technical Consultant for IBM Lotus Products. Currently working with HCL.
Swapnil Srivastav ’s experience
Tech Architect
at
HCL INFOSYSTEMS LIMITED
, Mumbai, INDIA
January 2010 – Currently Working
Industry: IT-Software/Software Services
Functional area: IT Software - Client Server
I am responsible for IBM Lotus presales consultation.
Demonstrated skills in Implementation and POC on IBM Lotus
Products. Responsible for troubleshooting of Domino Server.
Understanding customer core requirement and designing
solution. Responsible for preparing RFP, BOM and tender
documents. Installing and configuring a basic infrastructure
with a single domain using an existing deployment plan.
Conducting various Training in Domino Admin. Managing the work
related to the implementation.
Demonstrated skills in Implementation and POC on IBM Lotus
Products. Responsible for troubleshooting of Domino Server.
Understanding customer core requirement and designing
solution. Responsible for preparing RFP, BOM and tender
documents. Installing and configuring a basic infrastructure
with a single domain using an existing deployment plan.
Conducting various Training in Domino Admin. Managing the work
related to the implementation.
System Analyst at HCL Technologies , Noida, INDIA
August 2009 – December 2009
Responsible for Incident Management and Problem
Management. Performing root cause analysis and event
correlation, problems related to the services, or at the request
of the client; identifying preventive measures; and making
recommendations to fix root causes. Co-coordinating with various
operations team to ensure SLA compliance. Handling client and
internal escalations. 24 X 7 Monitoring and providing resolution
to incidents occurring on Mail Server and WINDOWS
Servers. Owning and Managing all the incidents from start to
end.
Management. Performing root cause analysis and event
correlation, problems related to the services, or at the request
of the client; identifying preventive measures; and making
recommendations to fix root causes. Co-coordinating with various
operations team to ensure SLA compliance. Handling client and
internal escalations. 24 X 7 Monitoring and providing resolution
to incidents occurring on Mail Server and WINDOWS
Servers. Owning and Managing all the incidents from start to
end.
Swapnil Srivastav ’s education
MCA,
Apeejay Institute of Technology, Noida, Uttar Pradesh. [June,2008]
, Noida, INDIA
Swapnil Srivastav ’s additional information
Interests:
new technology, investing, ,
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