EVP/Executive Director/SVP/Managing Director/GM/VP/Regional Mana
at
Concept Hospitality Ltd
, Kolkata, INDIA
November 2006 – Currently Working
Industry: Hotels/Restaurants/Airlines/Travel
Functional area: Hotels / Restaurants
Leading the entire Floatel Team for spearheading overall
operations of the 5 Star Hotel inclusive of Strategic Planning,
Budgets & MIS, SOP, Event Management, Training and
Administration.
Ensuring & maintaining profitability and
planning Media Campaign for the Floatel.
Heading the
‘Green Team’ (environment team), ensuring implementation of
Eco-Sensitive Standards & Values.
As General Manager,
functioning as a representative of “Concept Hospitality Ltd.”
(Hospitality consultancy group, managing Floatel), coordinating
with “Manor Floatel Ltd” (owning company of
Floatel).
Guiding the sales team and tracking Guest
Satisfaction Index (GSI).
Conducting internal audits to
ensure maximum productivity in all functional and administrative
areas.
Implementing guidelines to Sales Dept. for handling
Corporates, PSU, HNI and Structured / Unstructured Markets
EVP/Executive Director/SVP/Managing Director/GM/VP/Regional Mana at Vainguinim Valley Resort , Panaji, INDIA
September 2005 – November 2006
Steering overall operations of resort entailing Front Office,
Housekeeping, F&B Service, Production, Maintenance, Stores &
Purchase; responsible for the profitability of the
organization.
Coordinating with Govt. Offices including
Tourism, Excise, Pollution and Fire & Safety.
Food & Beverage Manager at The Imperial Palace , Rajkot, INDIA
July 2004 – September 2005
Overseeing strategy & planning activities for F&B Functions;
developing best practices to ensure guest
satisfaction.
Formulating budgets and maintaining productive
quality working relationships with internal and external
customers.
Leading a F&B Team and establishing Customer
Satisfaction Philosophy & Build Loyalty Management Programs.