Magazine : Shobha Sankarankutty
Current
Marketing and Fund Raising Ma...
Education
M.Sc. Astronomy and Astrophysics
Shobha Sankarankutty ’s experience
Sales and Operational Manager
at
PointCross Pvt. Ltd.
, Bangalore
1997/April
Customer-end responsibilities:
• Pre-sales client
opportunity studies • Managed end-to-end customer
relationship from pre-sales to post-sales support • Played a
role in Pre-sales customer acquisition • Pre-implementation
customer needs sizing • Liaison between customer and
technical team • Post-implementation customer testing and
training • On-going post-delivery support Internal
responsibilities: • Heading two software development teams
• Managing the team's commitments to the customer and the
company • Team motivation and building • Timely
Intervention in solving employee issues • Testing the product
internally • Managing the timely delivery of the product as
per the client's requirements • Training internal teams on
overall company culture and philosophy, the product and customer
interaction nuances • Translation of key documents from
English to Spanish and from Spanish to English
opportunity studies • Managed end-to-end customer
relationship from pre-sales to post-sales support • Played a
role in Pre-sales customer acquisition • Pre-implementation
customer needs sizing • Liaison between customer and
technical team • Post-implementation customer testing and
training • On-going post-delivery support Internal
responsibilities: • Heading two software development teams
• Managing the team's commitments to the customer and the
company • Team motivation and building • Timely
Intervention in solving employee issues • Testing the product
internally • Managing the timely delivery of the product as
per the client's requirements • Training internal teams on
overall company culture and philosophy, the product and customer
interaction nuances • Translation of key documents from
English to Spanish and from Spanish to English
Shobha Sankarankutty ’s education
M.Sc. [ Astronomy and Astrophysics],
Universidade Federal do Rio Grande do Norte [1998/February]
, Natal, Brazil
Shobha Sankarankutty ’s additional information
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