Soft Skills Trainer
at
IBM
, Gurgaon, INDIA
November 2004 – Currently Working
Industry: Telcom/ISP
Functional area: ITES / BPO / KPO / Customer Service / Operations
Working as the Assistant Manager Operations and handle the team
of officers anf Team Leads ! Directly responsible for the all
round performance and the development of the employee ditrectly
reporting under me !! Work on SLA AND R and P metrics !!