Magazine : Suraj Kaul
Current
Site Lead
Education
BE... BE (Electronics & Communication)
Suraj Kaul ’s experience
Site Lead
at
Wipro
, Gurgaon
Working/Currently
• To ensure that all the roles & responsibilities provided to
Team is being adhered. • Call Analysis, Trend Analysis and
repeat call analysis to be maintained. • Validating the daily
call report/ ageing report, SR report. • Attending FST daily
review call. • Representing Team’s operational / functional
issues with Domain / Site Leads. • Resource planning,
attrition Mgt, Team Motivation. • Ensuring Team meeting, on
site Training needs. • Escalation handling & ensuring end user
satisfaction. • Identifying dissatisfied users and working
towards their conversion • Looking after RM (Remote) support
Calls, & analysis of closed RM calls
Team is being adhered. • Call Analysis, Trend Analysis and
repeat call analysis to be maintained. • Validating the daily
call report/ ageing report, SR report. • Attending FST daily
review call. • Representing Team’s operational / functional
issues with Domain / Site Leads. • Resource planning,
attrition Mgt, Team Motivation. • Ensuring Team meeting, on
site Training needs. • Escalation handling & ensuring end user
satisfaction. • Identifying dissatisfied users and working
towards their conversion • Looking after RM (Remote) support
Calls, & analysis of closed RM calls
Suraj Kaul ’s education
BE (Electronics & Communication) [BE (Electronics & Communica...],
Dr. Ambedkar Institute of Technology, Bangalore. [2001/September]
Suraj Kaul ’s additional information
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